HomeLearnUnpleasant Office Staff? It’s One Reason for Suits–Many Claims Involve Rudeness

(Physicians Risk Management) July, 2013 – MGIS’ VP of Operations for MGIS Underwriting Managers Molly Farrell is featured as an expert on the topic of the implications of rude or discourteous staff. It’s more than just a customer service issue, but it can be the factor that pushes a dissatisfied patient into contacting a lawyer. Read More (download PDF)

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