HomeLearnUnpleasant Office Staff? It’s One Reason For Suits — Many Claims Involve Rudeness

(Physicians Risk Management) July, 2013 – MGIS’ VP of Operations for MGIS Underwriting Managers Molly Farrell is featured as an expert on the topic of the implications of rude or discourteous staff. Molly discusses the fact that kindness is more than just a customer service issue, but it can be the factor that pushes a dissatisfied patient into contacting a lawyer. The article stresses the importance of being prepared in an instance where rudeness leads to a malpractice lawsuit and to have the proper procedures in place should a situation arise. Read More (download pdf)

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